At Marvell Digital Appliance, we are committed to providing our customers with the best shopping experience. If you are not completely satisfied with your purchase, our return and cancellation policy allows you to return or cancel items under certain conditions. Please review the details below.
1. Return Policy
We accept returns for most products within 15 days from the date of delivery. To be eligible for a return, the following conditions must be met:
• Item Condition: The product must be unused, unwashed, and in the original packaging, with all tags, labels, and seals intact.
• Proof of Purchase: A valid receipt or order confirmation must be provided.
• Non-Returnable Items: Some items cannot be returned, including [list of non-returnable items, e.g. perishable goods, personal hygiene products, etc.]. Please refer to the product page for specific exceptions.
How to Return an Item:
1. Contact Us: Email us at marvelldigitalappliances@gmail.com or +88 01894783940-42 within the return period to initiate the return process.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and return instructions.
3. Ship the Item Back: Once you receive the RA number, please send the item back to the address provided. You are responsible for the return shipping costs, unless the item is defective or damaged.
4. Inspection & Refund: Once we receive the returned item, it will be inspected. If it meets the return criteria, we will process your refund to the original payment method within 07 business days.
Refund Processing:
• Refunds will be issued to the original payment method used during the purchase.
• Please note that depending on your payment method or bank, it may take an additional 03 business days for the refund to reflect in your account.
2. Cancellation Policy
You may cancel your order before it has been shipped. Once the order is shipped, we are unable tocancel it.
How to Cancel an Order:
1. Contact Us: If you wish to cancel your order, please contact us at
marvelldigitalappliances@gmail.com or +88 01894783940-42 as soon as possible.
2. Cancellation Confirmation: If the order has not been shipped, we will cancel it and issue a full refund to your original payment method. If your order has already been shipped, the cancellation will no longer be possible, and you will need to follow the return process once you receive the product.
3. Exchanges
We do not offer direct exchanges. If you would like a different size, color, or product, please initiate a return for the original item and place a new order.
4. Damaged or Defective Items If you receive an item that is damaged or defective, please contact us immediately within 3 days of delivery. We will provide you with a replacement or a full refund, including return shipping costs, if the item is verified as damaged or defective.
5. Gift Returns
If you received a product as a gift and wish to return it, you can return it for store credit or exchange it for a different item, as long as the return conditions are met.
6. Contact Us
If you have any questions or need assistance with a return or cancellation, please contact our customer service team at:
• Email: marvelldigitalappliances@gmail.com
• Phone: +88 01894783940-42
• Address: 71 Motijheel C/A, Dhaka-1000 Bangladesh
Note: This policy is subject to change without notice. Please review it periodically for updates.